Frequently Asked Question's
How soon will my order ship?
We are open 7am-5:30 pm Monday through Friday 8am – 5:30pm mountain time. Orders are usually processed the same or the following business day depending on the time of the order. Once an order is processed, most items will arrive to us and be ready to ship direct to you in 1-2 days. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from Toyota or an outside vendor to us. You will be notified via email once we receive your order and we will update your estimated order arrival time.
Is a signature required for delivery?
All orders over $100 are shipped with a signature required, if you are not going to be available at the ship-to address at the time of the delivery, our courier will not leave the package at your address. You have the option of having your package delivered to your work address, or picking it up at the courier office.
For "pick up in store" orders (to be picked up here at Cochrane Toyota) must be picked up by the purchaser. The purchaser will need to provide your Gov. issued ID, such as your drivers license.
Do you send out tracking numbers for every order?
We will try our best, since some products we sell are shipped directly from our suppliers, we do not always have tracking numbers available to us. When our suppliers supply us with tracking numbers, we do forward them to our customers. We are also happy to try and get tracking numbers upon request if they are needed.
What do I do if I have a problem with my order once I receive it?
Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is reviewed with high priority. We want you completely satisfied with your order.
If you have an item on the website, does it mean that it is in stock? In most cases, yes, but not always. We try to stock the most popular of Toyota and aftermarket parts and accessories available, however sometimes products go on backorder or a vendor will run out of their stock. These situations rarely occur but when they do please rest assured that we will work to expedite your delivery.
What happens if my product is on backorder?
If an item you order turns out to be on backorder for more than 4 days, we will let you know as soon as possible. You will then have the option to wait for the backorder status to change or cancel your order. If you keep your item on order your credit card will still be charged right away and it becomes a special order. Payment in advance is needed in order to place the order with our supplier and keep your space in line when the backorder status changes.
When will my credit card be charged?
Your credit card will be charged as soon as you place your order.
If an item is on backorder, your card will still be processed.
What is your credit card policy?
Payment is administered by Paypal or Shopify's secure payment option.
What is your return policy? We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. Restocking fees vary but are typically 10-25%. Returns must be new and in the same packaging as when delivered.
Please notify us within 24 hours of any missing parts!
Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.
If you receive a part damaged from our courier it is very important to make note of this damage on the shipment paperwork before taking possession.
Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.
We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.
Pricing Policy: Occasionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to refuse to sell parts that have an error in pricing or shipping.